What this covers
Liftcadence Pro is sold as single payments: a 30-day pass at $2.99, a 1-year pass at $19.99 and a Lifetime pass at $49.99. There is no subscription and nothing renews. This policy applies to each of those payments. The free planner, sync and backup are free and have nothing to refund.
14 days
You can ask for a full refund of a Pro pass within 14 days of the purchase date shown on your receipt in the app. You do not need to give a reason.
How to ask
- Find your PayPal order id: it is on your receipt in the app (Account page, Pro plans) and in your PayPal activity.
- Write to support@liftcadence.com, or use the contact form and include the order id. The "Contact support" button on your receipt fills in the order id for you.
Who processes it, and how you are paid back
The developer processes refunds by hand, in PayPal, back to the original PayPal payment. We do not hold your card details and cannot refund to anything else. PayPal decides how long the money takes to appear; we cannot speed that up.
What happens to your Pro access
When a refund is issued, the Pro pass tied to that order is switched off, also by hand, normally on the same day. Pro features stop working. Nothing you created is deleted or locked: your plan, logs, weights, account, sync and backups stay free, and routines beyond the free one become a read-only archive you can still view.
After 14 days
A refund after 14 days is not promised. If something went wrong on our side (for example you were charged and your pass was never activated) write to us anyway and we will fix it or refund you. Your legal rights as a consumer are not affected by this policy.
Charged but no Pro?
Open the app on the account page and press "Check my payment". If your pass is still not active, write to us with the order id from your PayPal receipt.
See also the terms, the privacy policy and pricing.